Dealer Services Representative

A dealer services representative is the primary contact between two companies in a business-to-business relationship. Dealer services representatives support the dealers and field personnel with resources, answers and information through verbal, written and electronic communication channels. In addition, they will generate a weekly report detailing frequent product issues brought up by dealers.

What Responsibilities Will I Have?

  • Respond to incoming communications from dealers, customers and field personnel
  • Forward incoming communications to the appropriate person if the request is beyond the representative’s scope of familiarity or responsibility
  • Enter a summary of each incoming communication into a log to ensure each request is handled
  • Generate a weekly report detailing frequent issues brought up by dealers
  • Provide structured training to dealers and field personnel in using electronic resources
  • Assist and encourage dealers to use available electronic resources to resolve issues
  • Work with leadership in the development and maintenance of electronic and printed resources
  • Build relationships with dealers and serve as intermediary between them and one’s company
  • Assist with preparing and distributing regular and special dealer communications

Recommended High School Courses:

  • agricultural education
  • business
  • computer skills
  • mathematics
  • personal finance

Education/Training Required:

A high school diploma is required to be a dealer services representative. However, an associate degree in agricultural business, agricultural communications or a related field is preferred.