Customer Service Representative

This is a relationship or administrative role that ensures client needs are met and sales targets are achieved. A customer service representative acts as a liaison between customers and a company to ensure prompt and efficient processing of customer correspondence, requests and orders are provided.

What Responsibilities Will I Have?

  • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
  • Responsible for sales administration in an office environment
  • Establish direct links with field representatives
  • Ensure prompt and efficient processing of customer needs
  • Process and follow up customer sales, complaints and service inquiries
  • Process direct sales, prices and quotes
  • Arrange deliveries in accordance with company practice
  • Direct general enquiries to appropriate channels
  • Maintain general product knowledge
  • Manage after-sales services and continually improve those services
  • Handle customer complaints, provide appropriate solutions within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Recommended High School Courses:

  • agricultural education
  • business
  • communications
  • mathematics
  • focus on sciences such as animal science and biology

Education/Training Required:

An associate degree in agricultural business or a related field is beneficial but not required.