Dealer Services Representative
A dealer services representative is the primary contact between two companies in a business-to-business relationship. Dealer services representatives support the dealers and field personnel with resources, answers and information through verbal, written and electronic communication channels. In addition, they will generate a weekly report detailing frequent product issues brought up by dealers.
Future Job Market
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Fair
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Good
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Excellent
Typical Employers:
Dealer services representatives typically work for companies that have branches that sell their products. This could be an equipment dealer, parts retailer, or an insurance, finance, software or feed company.
Suggested Professional Organizations and Associations:
- Agricultural Retailers Association
- North American Equipment Dealers Association
- Associations based on products offered
Salary:
$41,000?
SAE Connections:
What Responsibilities Will I Have?
- Respond to incoming communications from dealers, customers and field personnel
- Forward incoming communications to the appropriate person if the request is beyond the representative’s scope of familiarity or responsibility
- Enter a summary of each incoming communication into a log to ensure each request is handled
- Generate a weekly report detailing frequent issues brought up by dealers
- Provide structured training to dealers and field personnel in using electronic resources
- Assist and encourage dealers to use available electronic resources to resolve issues
- Work with leadership in the development and maintenance of electronic and printed resources
- Build relationships with dealers and serve as intermediary between them and one’s company
- Assist with preparing and distributing regular and special dealer communications
Recommended High School Courses:
- agricultural education
- business
- computer skills
- mathematics
- personal finance
Education/Training Required:
A high school diploma is required to be a dealer services representative. However, an associate degree in agricultural business, agricultural communications or a related field is preferred.
