A service manager is responsible for the general management of the service department (including service technicians) as they perform basic diagnosis and repairs on diesel engines, transmissions, agricultural implements, and lawn and garden equipment. Service managers perform quality control and ensure service tickets (orders from customers for repairs or service on equipment) are delegated to the right team member based on skill level and equipment knowledge.
What Responsibilities Will I Have?
- Oversee and manage the service department, including service technicians
- Assign service tickets (repair and maintenance jobs) to service technicians based on their skills and knowledge
- Maintain a clean and organized work area and shop
- Repair any issues with shop tools, equipment or vehicles, servicing and replacing them when necessary
- Prepare service and repair quotes (pricing on a job) for customers
- Provide excellent customer service
- Maintain detailed records of service tickets, monitor job progress and address any issues from the service technician or customer
- Oversee hiring and training of the service department team
- Collaborate with the parts department or the parts department manager to order parts needed to complete services
- Grow service department sales while controlling expenses
- Improve service-department processes to optimize customer satisfaction and return on investment (ROI, the ratio of profit or money earned over the total cost of investment, including time, labor, parts, etc.)
- Perform regular maintenance on shop equipment
- Work with the transportation department to maintain service vehicles properly
Recommended High School Courses:
- agricultural education
- agricultural mechanics
- small engine repair
- personal finance
A high school diploma or, more preferably, an associate degree in industrial equipment technologies, mechanics, heavy equipment or transportation technology is required. On the job training is also required.